We have had multiple users contact us in the past few days, stating that they are unable to use their keyboard and mouse no matter what they try. (It happened to me, too!)
It is a recent, but known error with USB devices that is linked to Windows 10 update KB4074588.
We have blocked this update in our computer management portal for devices that have Zypes' Managed Services installed, but many computers had already received the patch automatically from Microsoft.
Currently the simple solution is to uninstall the update and reboot the computer. That has luckily solved the issue for all of the devices that have reported this problem so far.
If you are comfortable with navigating this within your own machine, you can do it yourself by going to Control Panel > Programs and Features > View installed updates > right click on “Security Update for Microsoft Windows (KB4074588)” and select “Uninstall”.
To process the uninstall the computer will require a reboot and usually the USB devices work as soon as that completes.
If you would like Zypes to walk you or your staff through this process then please call us at 425-212-2244 or email at firstname.lastname@example.org.
We're always here to help.
Rachel for the Zypes team
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